Shipping Policy

At SmartFlow Finance, we are committed to delivering high-quality automotive parts and accessories to our customers with precision and speed. Our shipping policy is designed to reflect the same values that define our brand: reliability, transparency, and efficiency. This document outlines the key terms and processes involved in the shipping and delivery of your orders from our platform.

Once an order is confirmed, our warehouse team immediately begins processing. Most orders are processed within 1-2 business days. Please note that certain high-performance components or customized parts may require additional handling time due to inspection or packaging standards. You will be notified in advance if such a delay occurs.

We partner with leading logistics carriers to ensure your items are delivered safely and on time. Depending on your location and the shipping option selected at checkout, standard delivery typically ranges from 3–7 business days, while expedited options may arrive in as little as 1–3 days. Tracking information will be provided via email once your package has been dispatched.

To ensure secure delivery, all shipments are insured and packaged using industry-standard methods. Fragile and high-value parts are double-boxed and cushioned with impact-resistant materials. Our metallic-toned, tamper-evident packaging reinforces our brand’s commitment to security and professional presentation.

We currently support domestic and select international shipping. For international orders, additional customs fees or import duties may apply based on your country's regulations. These fees are the responsibility of the customer and are not included in our product or shipping prices. We recommend checking with your local customs office for accurate information prior to placing an order.

In cases of shipment delays caused by weather, logistics interruptions, or unforeseen circumstances, we proactively notify customers and work closely with our carriers to resolve the issue. Your satisfaction and trust are our top priorities, and we remain transparent at every step of the delivery process.

If your tracking information indicates a delivery but the package has not arrived, please contact us within 3 business days so we can assist you in investigating the matter with the shipping provider. We take such claims seriously and will ensure that they are handled with urgency and clarity.

All products are subject to availability. In rare cases where an item becomes unavailable after purchase, you will receive a notification along with options for a full refund, replacement, or store credit. Our inventory system is updated in real-time, but system errors may occasionally occur.

At SmartFlow Finance, shipping is more than just logistics — it’s a critical part of our customer promise. From selection to arrival, we treat every order with the same precision and care that our brand name represents. We are not just moving auto parts; we are moving trust, performance, and excellence to your garage.

For shipping inquiries, please contact us at: [email protected]