Refund and Returns Policy

At SmartFlow Finance, we are committed to delivering high-quality automotive parts and accessories designed for performance, safety, and longevity. Your satisfaction is our top priority, and we strive to ensure that every transaction is secure, transparent, and trustworthy.

If you are not entirely satisfied with your purchase, we’re here to help. We have outlined our return and refund policy to be fair, efficient, and easy to follow, balancing both customer satisfaction and product integrity.

Eligibility for Returns: Returns must be initiated within 30 calendar days of receiving your item. To be eligible, the product must be unused, in the same condition that you received it, and in its original packaging. Customized or clearance items are not eligible for return unless they arrive damaged or defective.

Return Process: To initiate a return, please contact our support team via email at the address provided below. Include your order number, product name, and reason for return. Once your return request is reviewed and approved, you will receive detailed instructions on how to ship the product back to us. All shipping costs for returned items are the responsibility of the customer unless the return is due to our error.

Refunds: Once we receive your returned item and inspect its condition, we will notify you of the status of your refund. If the return is approved, we will initiate a refund to your original method of payment. Please note that it may take 5–10 business days for the refund to reflect, depending on your financial institution’s policies.

Non-Returnable Items: The following items are non-returnable:

• Opened or used automotive fluids or lubricants
• Electrical components or electronic modules
• Gift cards or promotional vouchers

Damaged or Defective Items: If your order arrives damaged or defective, please notify us immediately with photographs and a description of the issue. We will assess the claim and offer a replacement, exchange, or refund depending on the circumstances.

Exchanges: We offer exchanges only for the same item if it is defective or damaged. If you need a different product, we recommend initiating a return and placing a new order separately.

Late or Missing Refunds: If you haven’t received a refund within the expected timeframe, first check your bank account again. Then contact your credit card company or financial provider. If you’ve done all of this and still have not received your refund, please contact us using the information below.

Policy Updates: SmartFlow Finance reserves the right to update this refund and return policy at any time without prior notice. We encourage customers to review this page regularly to stay informed about any changes.